Shipping Policy

Thank you for shopping at We appreciate your business and want to ensure your satisfaction with our products. Please read the following shipping and delivery policy carefully to understand our guidelines for shipping, delivery and cancellation

Shipping Charge & Delivery time ships its products to all parts of South Africa.
Orders will be shipped with our preferred shipping partner Delhivery logistics.
Orders received will be shipped out within 24-72 hours.
Orders will not be shipped on holidays, Sundays and other unforeseen conditions like lockdown or bad weather.

 Shipping Name   Transit time Shipping Fee
Standard Shipping 5-10 working days R98.00
Free Shipping Over R2000.00 Order5-10 working days Free

Receiving your orders

Do Not accept packages that are tampered with or damaged.
For damaged products, record a video of the package and the content. We might need this video proof to process return or refund as necessary.

Contact our customer support at Our contact information can be found below in the footer.
Also read our Return Policy for more details.

Tracking Packages

You will receive updates on your order right from order placement,  order processing and order shipment to your email ID provided during checkout.

You will also receive WhatsApp updates regarding your package once the package is picked up and till it is delivered.

In case you do not receive a mail from us within 24 hours of placing an order please check your spam folder and contact us.

Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by our delivery partner.

Order Cancellation​

Orders cannot be modified or cancelled once the package is shipped out. 

Prior to shipping, buyer can cancel the order and full amount will be refunded to the original payment method used.
See Refund Policy for details.

Payments is committed to provide you safe way of transacting online.

All your transactions online are protected & secured by SSL (secure socket layer) technology.
This encryption makes your shopping experience safe and secure.
Efillooc does not store Credit / Debit card numbers, CVV / Security Code, Pin for 3D Secure, Expiry date on any of its servers and only collects in a session while making a transaction.
We do not offer COD cash on delivery as of now.

Thank you for choosing ! We appreciate your business.

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